Hosting Support Packages

Supporting you all the way with your hosting

All our web hosting packages come with basic support, which includes full e-mail and support ticket access, which we intend to respond to within an hour (within office hours). We also have several add-on support packages, which are as follows:

Bronze

• Live IM chat support in office hours
• Basic setup assistance

Silver

• Priority live IM chat support
• Priority support, via e-mail
• Telephone support in normal office hours for basic help (FTP instructions etc)

Gold

• Priority live IM chat support
• Priority support, via e-mail
• Telephone support in extended office hours
• Assistance with all web hosting issues and problems
• Configuration of common software (e.g. phpBB, PostNuke, etc)
• General assistance with getting aspects of your site up and running